> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Disable Facebook Messenger Pop-ups

### You know how when you get a message on Facebook Messenger, that chat box pops up in the bottom corner? 
We've found that for *some* folks this may be preventing the flow of the extension from publishing how it should.

This can result in a tab left open on your computer, where it looks like it loaded your post content, but didn't finishing posting it (see example below).  
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[![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/9/1/8991f89dc8c94000/70f2ed3d-629c-4c6e-adbc-a306d2_4exefb.png)](https://downloads.intercomcdn.com/i/o/1091597117/313124cd8aa8d95e5bc6f077/stuck+froze+post.png?expires=1756226700&signature=75b2b0aaa1b73d90a489d7f0ebcaf7f30a5e89ca6e778df6607b1ee29abdc5e5&req=dSAuF8x3moBeXvMW1HO4zYQvGY6N8O769HmXpPhIGAbCo%2BL2yEAENN7fzpE0%0AVDskBr5yminbWPGdjn4%3D%0A)

​

#### To prevent this from occurring, we recommend:

**1)** Close any existing FB chats you have open, on all Facebook tabs on your computer.

**2)** Disable new chats from automatically popping up.

Note: Disabling this pop-up will NOT prevent you from being notified of new chats. Your Facebook Messenger icon will still ping and highlight when a new message is received.

​  
​

### Step 1) Close all existing Facebook chats

* Open the browser you have downloaded the extension to.
* Open your Facebook on that browser.
* Close any chats shown on that page.

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/5/4/a/554a718c96470000/ebe72ee5-8e48-46a6-8f66-bc9194_1a03ov.png)](https://downloads.intercomcdn.com/i/o/1091586582/67d6aef29361f4d7db6ee913/close+existing+facebook+chat+FB+messenger+windows.png?expires=1756226700&signature=d6f34e84090cc65ee2c63cedccf83e70ab27ba2c2295f1cc52cdb2432f474642&req=dSAuF8x2m4RXW%2FMW1HO4zQwJ4EoTJVNO9M23Pg2QhsNJFHdnFpaOi5ybAQbU%0AQ60i%0A)


⭐**Be sure to close any minimized chats as well,** which appear as profile pictures on the right of the screen.  
​

[![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/0/4/7c04e220bc6ae800/92ba4ce8-30c7-4ae3-bad5-33ec7b_17vzbdk.png)](https://downloads.intercomcdn.com/i/o/1091592658/af5e072521e8898a0f3f841d/close+minimized+FB+chats+facebook+messenger.png?expires=1756226700&signature=162af2154cdc26daf8fa1361e79f4d48e86cdbbf4ecab9a133250c87f259a116&req=dSAuF8x3n4daUfMW1HO4zXhLWqIHdIkS8r%2B3ZZTmOzzRVBmVQHBeDubuNg5k%0AwgkK%0A)

**IMPORTANT:**  
Follow the above steps on ALL Facebook tabs you currently have open on that browser.

### Step 2) Disable new chats from popping up

* Click the FB Messenger icon at the top of your Facebook
* Click the 3-dot icon to open the menu
* Toggle the Pop-Up option off  
​  
​

[![](https://storage.crisp.chat/users/helpdesk/website/-/6/5/4/d/654db19f1ba88c00/6d2512eb-e7b8-4763-aeac-ecfe8d_qec6an.png)](https://downloads.intercomcdn.com/i/o/1087908445/c73a1c3c1d4568958a98cefc/toggle+Facebook+Messenger+pop+up+off+fb+chat.png?expires=1756226700&signature=3f71e18fa11f9fb6d73b991739dd71f027cbb5c6b100d14283c29f2765380c48&req=dSAvEcB%2BlYVbXPMW1HO4zdVcW77LB7JZEe8nI4MFiR%2F0379CJCY%2F%2B9G491rd%0AOdfImdU1cd5F5%2Bl1kYM%3D%0A)

​

This may help your posts publish more smoothly moving forward.  
​