> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.postmyparty.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Virtual Pop-Up Chats

#### You can send a direct message to the members of any Virtual Pop-Up you have created.

* Chats are private between you and each individual member.
* Members of the group cannot create chats between each other.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/chat-example-pop-up-on-mobile_1isw6u5.jpg =300x565)

---

# Start a new chat:

1. Navigate to one of your Virtual Pop-Ups.

2. Click the *Chat* icon in the top corner.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/chat-icon-pop-up-2_k7looq.jpg =750x278)

3. Select the *New Chat* icon.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/create-new-chat-pop-up_mxxc19.jpg)

4. You have two options here. Either:

* **Send a message to all members of the pop-up.** In this case, check the box beside that pop-up's title.

|| All messages are private between you and the other person. This is not a group chat of all individuals together in one chat group.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/send-chat-to-a-group-pop-up_1rpbfpn.png =750x381)


* **Or, send a message to a selected individual (or individuals).** In this case, select the box beside any member name that you want to send the same message to. 

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/individual-chat-pop-up_1773ywa.png =750x306)

A new window will pop up. Type your message, and upload any media (photos, GIFs, video).

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/add-media-to-chat-pop-up_1r3pnug.png =300x123)

Click the *Send* icon to send this chat to all members that had been selected, and your chat will be sent immediately! 🎉

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/screenshot-2026-06-27-170811_1g7hll9.jpg)


---

# Chat notifications

You may be wondering how you and your members will be notified of new chats. Anytime a new chat is sent, the recipient will receive a browser notification on their device(s). 

Clicking the notification will bring them to the chat they were alerted to.

#### While the appearance will vary slightly depending on each person's browser and device they use, here are some examples:

* On **desktop/laptop**:

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/browser-notification-for-chat_1bvux7c.jpg)

* On **mobile devices**, like a phone or tablet:

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/mobile-notification-chat-pop-u_rz2v4.jpg =300x276)

* **Within the pop-up**, any device:

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/9/d/9a9dcb2305992800/chat-notification-within-pop-u_1fw7v81.jpg =300x197)
---

See here for more information about Virtual Pop-Ups:
[Virtual Pop-Up Notifications](https://help.postmyparty.com/en/article/virtual-pop-up-notifications-tovv61/)
[Invite Guests to your Virtual Pop-Up](https://help.postmyparty.com/en/article/invite-guests-to-your-virtual-pop-up-1htc74/)