Question 1

How to link your existing group to a business page

Accepted Answer

In order to publish posts as your business page, you need to join the group as your page and make it admin in the group.

This is most easily done from a computer or laptop, if at all possible.

Make sure your personal profile is an Admin in the group - this is necessary for the next steps.
Check the Group Settings:

Under Set Up Group: ensure that it is visible (not hidden - it can stay private though)
Under Manage Membership (sometimes labeled Participation instead), make sure that both Pages and Profiles can join groups.

Note: This would be a good time to copy the link at the top of the Facebook group, for easy navigation in the next step.

Join the group, as your business page name:

In the top corner of your Facebook screen, click your profile picture and switch to interacting as your business page.
Navigate back to your Facebook group. (The quickest way to get there is to paste the link you had copied when recommended above.)
Look for the Join Group button, and click it.

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Question 2

Disable Facebook Messenger Pop-ups

Accepted Answer

You know how when you get a message on Facebook Messenger, that chat box pops up in the bottom corner?

We've found that for some folks this may be preventing the flow of the extension from publishing how it should.

This can result in a tab left open on your computer, where it looks like it loaded your post content, but didn't finishing posting it (see example below).

To prevent this from occurring, we recommend:

1) Close any existing FB chats you have open, on all Facebook tabs on your computer.

2) Disable new chats from automatically popping up.

Note: Disabling this pop-up will NOT prevent you from being notified of new chats. Your Facebook Messenger icon will still ping and highlight when a new message is received.

Step 1) Close all existing Facebook chats

Open the browser you have downloaded the extension to.
Open your Facebook on that browser.
Close any chats shown on that page.

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Question 3

New User Guide

Accepted Answer

Learning a new program can be overwhelming, we get it! We've put together this guide to break down the steps of where to get started, all the way to getting your posts publishing.

If you have any questions along the way, please don't hesitate to reach out to our LIVE support chat, using the chat icon in the lower corner of your screen. We're there every day from 8am - 10pm CST and would be happy to help!

Looking for a more interactive training?

⭐ We host frequent live workshops for newer users, that you may find helpful! This link will take you to the replay of the latest workshop, along with where you can register for the next: https://go.postmyparty.com/pmp

Step 1) Create your template

Templates are where you create all your party posts, all in one list. That way, you'll be able to schedule an entire party's worth of posts all at once!

| How to Create a Template

Step 2) For Facebook: Download and log into the Chrome extension

Wanting to schedule your posts to Facebook? This tool is the bridge between your PostMyParty and Facebook accounts, and is necessary for your posts to publish to Facebook automatically.

| How to Download the Extension

⭐ Not interested in posting to Facebook, but using Virtual Pop-Ups instead?

Question 4

Make your Business Page an Admin of a Facebook group

Accepted Answer

In order to publish posts as your business page, you need to join the group as your page and make it admin in the group.

This is most easily done from a computer or laptop, if at all possible.

Make sure your personal profile is an Admin in the group - this is necessary for the next steps.
Check the Group Settings:

Under Set Up Group: ensure that it is visible (not hidden - it can stay private though)
Under Manage Membership (sometimes labeled Participation instead), make sure that both Pages and Profiles can join groups.

Note: This would be a good time to copy the link at the top of the Facebook group, for easy navigation in the next step.

Join the group, as your business page name:

In the top corner of your Facebook screen, click your profile picture and switch to interacting as your business page.
Navigate back to your Facebook group. (The quickest way to get there is to paste the link you had copied when recommended above.)
Look for the Join Group button, and click it.

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Question 5

Schedule Facebook Messenger Chats

Accepted Answer

Schedule any of your templates or library posts to your Facebook Messenger chats!

This can be done with both personal chats, and group chats.

⭐ Before scheduling messages to a chat, make sure you have installed the PostMyParty Chrome extension to your computer or laptop.

You can watch the video below, or continue on to view the written steps:

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How to Schedule Chats

From the PostMyParty menu, click Parties, then click the New Party button.

Step 1) Get Started

From the menu given, select Chat.

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Question 6

Why are my posts still pending?

Accepted Answer

You may find scheduled posts that are marked as Pending in the status column of a party, after the time it was scheduled for.

There are several reasons this may happen. We'll cover the most common below.

1) A condition was not met

In order for the extension to be able to publish your posts, the following must be true at the time of each post:

The computer is on.
Your browser is open.
You are logged into your Facebook account in that same browser.

2) The extension not having been refreshed

After scheduling any new parties or making any edits to pending posts, the extension must be refreshed. This refresh loads your new posts to the extension.

If this step is not done, the extension cannot publish your new posts.

How to enable and refresh the extension

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