FAQs
How often can I post?
While there's no set limit on how many posts can be added to a template or party, we recommend spacing any post or chat leaving your account by at least 5-10 minutes. This is helpful in a couple different ways: The extension has time to upload and publish your media, without being interrupted by the next scheduled post. This can result in one (if not both) posts failing. It deters Facebook from blocking your Facebook account for creating posts too quickly. ***It is unnatural for a perFew readersWhat do I do with a PostMyParty Template?
WHAT IS A TEMPLATE? A Template is a specific set of posts, with designated days and times for each post. That way, you'll be able to schedule an entire party's worth of posts all at once! When a Template is scheduled to a Facebook group/event/business page/chat, the posts will publish go out in the order you created. You can either create your own, or import one that was shared with you. The best part is that your Templates are saved to your account - *so you can schedule it again toFew readersIs there a phone number? How do I get help?
Since our app is entirely web based, our support is as well. We do not handle support over the telephone - however, we have lots of resources available to help! We feel we are able to give quicker and better service through the channels below. ⭐To reach our live support staff, use the Help Chat icon in the bottom corner of the website. We are available there to help every day from 8am-10pm CST, and respond to any overnight messages first thing in the morning. ![](https://storage.cFew readers
Account and Profile Settings
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How do I add a video directly to my posts?
There are two ways you can share a video: Uploading a video file 2. Sharing a public video link Continue reading to see how each option is used. Upload a Video File When creating a new post: Locate the Media section of the post. Either click the Browse File box to upload your video file, or drag-and-drop your video file into that box. || NoteFew readersChange Subscription Plan
There are different subscription levels available, and you're able to switch to a different level at any time. Available PostMyParty Subscription Levels How to change the plan that you are on: Navigate to your Billing page Select Account from your dashboard menu. Choose the Subscription tab. Click the Change Plan button. [![](https://storage.crisp.chat/users/helpdesk/website/-/4/9/6/a/496a400039422000/40c8ffa2-5669-Few readersHow would I cancel or pause my subscription?
Your subscription can be canceled at any time, and for any reason. || Note: Cancellation must be done from the website, not the mobile app. To cancel: Log in to your dashboard, click on Account > Cancellation, and follow the steps to end your subscription. You can do this at any time for any reason. We do not offer refunds on subscription fees. When you cancel your account it will remain open until the end of the pay period. When it closes, your templateFew readersDo I get anything if I refer my friends?
YES! We our so grateful that you love the program and want to tell your friends about us, and want to reward you for the effort! You can read about and sign up for our free referral program here: https://postmyparty.com/affiliate-program/ You should be emailed your link immediately after signing up. It may end up in your spam box - so if you don't see the email immediately, please search your inbox for "PostMyParty."Few readersHow do I change the time on all of my posts in the party?
When posting to multiple parties on the same day(s), it is very important to make sure that you do not have posts scheduled for the exact same time. The Adjust Post tool is used to shift the posts forward or backward by the time increment you select. For example, let's say your template has posts for 8am, 12pm, and 4pm. If you use the *Adjust Post *tool and select +10 minutes, the times of those posts would shift to 8:10am, 12:10pm, and 4:10pm. This is especially helpful if you have multiFew readersHow do I save/export my templates if I want to cancel?
When considering cancelling your PostMyParty subscription, be aware that your account will automatically close at the end of the month you have already paid for. All scheduled parties and payment info will be deleted at that time. If you decide to return later on, just log back in and the system will walk you through restarting your subscription. || Templates and other information saved to your account are subject to deletion as soon as 14 days after the closing of an account. The only way tFew readersWhat is the refund policy?
We do not offer refunds according to our Terms Of Service. This includes for example if you forgot to cancel your account and were charged, or if you haven’t been using your account but are still subscribed. It is your personal responsibility to cancel your account if you do not need it any more before your next payment date. You can cancel your account instantly at any time by logging into your account, clicking the Account tab, then clicking [Cancellation](hFew readersWhere can I find templates that are shared with me?
Tutorials are shared via a link through email. it will come from [email protected] and be sent to the email you registered with. When you click on that link it will open up into your PostMyParty account. If you are not logged in yet you will be redirected back to the dashboard but once you are logged go back and click on the link again and it should then take you straight to the shared template. Sometimes keeping pmpFew readers