Account and Profile Settings
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Troubleshooting
Adding the App (Where did it go?)
NOTE: As of 04/22/24, Facebook has removed the requirement of adding the app to your group. Because of this update, the PostMyParty app no longer needs to be added to your groups. While it works a bit differently than before the Facebook update, PostMyParty has adapted to this change and can still post to group, pages, and now events and chats as well! Please click the button below to learn more. [How to Schedule Parties (the new way!)](https://support.postmyparty.coFew readersHelp, my party didn’t start!
If your party didn’t start for when it was scheduled, the first thing you always want to do is check out the status column for your posts: [](https://postmyparty.intercom-attachments-7.com/i/o/1116586956/40fced9a6b5a9f8f55d3a973/AD_4nXetsdaGaySJcnizY1rk0_IqR7LT06be97yvbfy-mndCwt24-Q_TE2aTVolWOGOLUQCcLhCKUaUlj-KFDxlL8pJU9rhcQVAuPk907CctVpTbF5kVI-7CRzY7KTm83JoFz0t8jG389A3sMLFew readersHow do I combine multiple templates?
To most easily combine two (or more) templates together, you will want to use the Post Library feature. If you're unfamiliar with how the library works, we recommend watching our video tutorial first. To best illustrate this, my example will be adding posts from Template A to Template B. 1) Create a library, where you'll be storing posts: From your dashboard menu, click Post Library, thFew readersHow to Reschedule a party or failed post
Parties that fail to post may have been scheduled incorrectly, or some condition of the extension may not have been met at the time of those posts. Once the problem is fixed, you can get that party rescheduled. Reschedule a Party: First, delete the failed party to avoid confusion. Click Parties, then click the Delete icon (looks like a trash can) to the far right of that party. [ Under **Manage Membership (**sometimes labeled **ParticipatPopularMy business page isn't showing up on the drop down list
When scheduling posts to your business page in the classic way, you may notice your business page is not listed in the dropdown box given. See here on how to schedule business page posts in the classic way: How to Schedule Posts to a Page (the classic way) Note: Facebook has been phasing this feature out slowly since early 2024, and may not be available for all business pages. Few readersWhat can I do to avoid my posts being blocked?
We’ve all either had it happen to us or know someone who’s had it happen to them: You begin posting into your party, or inviting guests to your group, or messaging friends about an opportunity and all the sudden you find yourself in ‘Facebook Jail’. You’re suddenly unable to interact with your invited guests, invite anyone else, or use messenger at all, in the more extreme cases you’re kicked off FB entirely! This can be devastating to both your business and peace of mind. At PostMyPSome readersWhere is my party posting?
If your posts say Posted under the Status column of that party, then you can be sure that the system posted them somewhere. If you're not finding those posts on Facebook even after refreshing, you can check and see where the party is scheduled. To find where they posted: From your PostMyParty dashboard, click Parties. Then, click on the name of the scheduled party you want to check. The type will tell you whether you've scheduled that party to an event, group, or pFew readersWhy do my parties say 'Duplicated'?
When looking at your list of scheduled parties, you may notice some of them may be highlighted with a Duplicate notice. The most common reason this happens is when people use the same template for multiple parties scheduled on the same day, in which case every post in the party would show as duplicated: [](https://downloads.intercomcdn.com/i/o/687562183/87a10420743f1682Few readersHow to keep your group posts in order on Facebook
In groups the "Most relevant" mode is the default for posts, but this can be changed! How to change the setting Go to your Facebook group. Scroll down to just above the first post on the page. You'll notice a dropdown box marked *Most relevant *with either a downward arrow (desktop) or the word SORT (mobile). Click either the arrow or SORT, and select the New Posts option. ThiSome readersHow to link your existing group to a business page
In order to publish posts as your business page, you need to join the group as your page and make it admin in the group. This is most easily done from a computer or laptop, if at all possible. Make sure your personal profile is an Admin in the group - this is necessary for the next steps. Check the Group Settings: Under Set Up Group: ensure that it is visible (not hidden - it can stay private though) Under **Manage Membership (**sometimes labeled **ParticipatPopular
FAQs
How often can I post?
While there's no set limit on how many posts can be added to a template or party, we recommend spacing any post or chat leaving your account by at least 5-10 minutes. This is helpful in a couple different ways: The extension has time to upload and publish your media, without being interrupted by the next scheduled post. This can result in one (if not both) posts failing. It deters Facebook from blocking your Facebook account for creating posts too quickly. ***It is unnatural for a perFew readersWhat do I do with a PostMyParty Template?
WHAT IS A TEMPLATE? A Template is a specific set of posts, with designated days and times for each post. That way, you'll be able to schedule an entire party's worth of posts all at once! When a Template is scheduled to a Facebook group/event/business page/chat, the posts will publish go out in the order you created. You can either create your own, or import one that was shared with you. The best part is that your Templates are saved to your account - *so you can schedule it again toFew readersIs there a phone number? How do I get help?
Since our app is entirely web based, our support is as well. We do not handle support over the telephone - however, we have lots of resources available to help! We feel we are able to give quicker and better service through the channels below. ⭐To reach our live support staff, use the Help Chat icon in the bottom corner of the website. We are available there to help every day from 8am-10pm CST, and respond to any overnight messages first thing in the morning. . ⭐ If this does not apply to you, this step is unnecessary. To relink your account: Go to the Sidebar on your PMP dashboard and click on Account. Click the Facebook Settings tab. Click the blue Unlink Facebook Application button. (If your account had already been unlinked you can skip to the next step.) ![](htFew readersHow would I cancel or pause my subscription?
Your subscription can be canceled at any time, and for any reason. Note: Cancellation must be done from the website, not the mobile app. To cancel: Log in to your dashboard, click on Account > Cancellation, and follow the steps to end your subscription. You can do this at any time for any reason. We do not offer refunds on subscription fees. When you cancel your account it will remain open until the end of the pay period. When it closes, your templateFew readersChange Subscription Plan
There are different subscription levels available, and you're able to switch to a different level at any time. Available PostMyParty Subscription Levels How to change the plan that you are on: Navigate to your Billing page Select Account from your dashboard menu. Choose the Subscription tab. Click the Change Plan button. [![](https://storage.crisp.chat/users/helpdesk/website/-/4/9/6/a/496a400039422000/40c8ffa2-5669-Few readersHow do I add a video directly to my posts?
There are two ways you can share a video: Uploading a video file Sharing a public video link Continue reading to see how each option is used. Upload a Video File When creating a new post: Locate the Media section of the post. Either click the Browse File box to upload your video file, or drag-and-drop your video file into that box. NoteFew readersDo I get anything if I refer my friends?
YES! We our so grateful that you love the program and want to tell your friends about us, and want to reward you for the effort! You can read about and sign up for our free referral program here: https://postmyparty.com/affiliate-program/ You should be emailed your link immediately after signing up. It may end up in your spam box - so if you don't see the email immediately, please search your inbox for "PostMyParty."Few readersHow do I change the time on all of my posts in the party?
When posting to multiple parties on the same day(s), it is very important to make sure that you do not have posts scheduled for the exact same time. The Adjust Post tool is used to shift the posts forward or backward by the time increment you select. For example, let's say your template has posts for 8am, 12pm, and 4pm. If you use the *Adjust Post *tool and select +10 minutes, the times of those posts would shift to 8:10am, 12:10pm, and 4:10pm. This is especially helpful if you have multiFew readersWhat is the refund policy?
We do not offer refunds according to our Terms Of Service. This includes for example if you forgot to cancel your account and were charged, or if you haven’t been using your account but are still subscribed. It is your personal responsibility to cancel your account if you do not need it any more before your next payment date. You can cancel your account instantly at any time by logging into your account, clicking the Account tab, then clicking [Cancellation](hFew readersWhere can I find templates that are shared with me?
Tutorials are shared via a link through email. it will come from [email protected] and be sent to the email you registered with. When you click on that link it will open up into your PostMyParty account. If you are not logged in yet you will be redirected back to the dashboard but once you are logged go back and click on the link again and it should then take you straight to the shared template. Sometimes keeping pmpFew readersHow do I save/export my templates if I want to cancel?
When considering cancelling your PostMyParty subscription, be aware that your account will automatically close at the end of the month you have already paid for. All scheduled parties and payment info will be deleted at that time. If you decide to return later on, just log back in and the system will walk you through restarting your subscription. Templates and other information saved to your account are subject to deletion as soon as 14 days after the closing of an account. The only way tFew readers